Shipping policy

Last updated: October 1, 2026

Shipping costs and destinations

OTHERWHEN offers free standard shipping to the destinations available at checkout. If your delivery country or address cannot be selected at checkout, we cannot currently accept an order for that destination.

Any alternative shipping options, their costs and applicable charges will be displayed before you complete your purchase.

Delivery times

Our estimated delivery window is 5–21 days from order confirmation, unless a different timeframe is clearly stated before you place your order. This estimate includes preparation and transit time. Days are calendar days unless stated otherwise.

Delivery times are estimates and may vary by destination. Carrier disruption, customs processing and public holidays can affect delivery. If we become aware of a significant delay affecting your order, we will contact you using the details you provided.

Unless we expressly agree a different delivery period with you, we will deliver your order within 30 days. Your legal rights concerning late delivery are not affected by the estimated delivery window.

Order updates and tracking

We will send an order confirmation to the email address you provide. Once your parcel has been dispatched, we will send a dispatch notification and tracking information where available. Tracking updates may take time to appear after a carrier receives a parcel.

If your order contains more than one watch, items may arrive separately. You will not be charged additional standard shipping fees for a split delivery.

Delivery details and changes

Please check your delivery address and contact details carefully before placing your order. If you notice an error or want to change your order, email support@wearotherwhen.com as soon as possible.

We will try to make the change, but it may not be possible once fulfilment has begun. This does not remove any cancellation rights you have under applicable law.

Customs and import charges

For cross-border deliveries, customs duties or import taxes may apply under the destination country's rules. Charges collected by OTHERWHEN will be shown at checkout. Where charges are payable separately to customs or a carrier, they are not included in free shipping and may be collected before delivery. Contact us before ordering if you need clarification for your destination.

Late, missing or damaged deliveries

If your order has not arrived within the estimated delivery window, tracking appears incorrect, or a parcel arrives damaged, email support@wearotherwhen.com with your order number. We will investigate and arrange an appropriate resolution.

A carrier marking a parcel as delivered does not automatically remove our responsibility for delivery. For consumer orders, the goods remain our responsibility until they come into your physical possession, or that of a person you have nominated, subject to applicable law.

If delivery is late, you may have the right to set a reasonable additional delivery deadline or cancel immediately in circumstances recognised by law. Where you are entitled to cancel for non-delivery, we will refund the amounts due without undue delay.

For returns after delivery, please see our Return and refund policy.